FAQ - Frequent issues

Delivery time and customization:

The usual standard delivery and processing time is 5 to 12 working days for Metropolitan FRANCE, we also offer Delivery & a priority treatment under 3 - 10 working days.

Our normal delivery times:

Rest of Europe: 5 to 17 days

Outside Europe: 8 to 21 days

Note that in periods of balances, emergency cases, stock breaks, holidays, holidays, or high demands "like the current period" these timelines can be extended.

*In this period of emergency and daily stock breakage, we ship our products from ouroverseas-based warehouses (outside Europe)

Once the package is shipped, you will receive a shipping confirmation email with a tracking number of your order.

We deliver all over the world!

Cancel an order:

You have 2 hours to apply for cancellation of your order before it is processed and shipped.

100% secure payments:
We accept the following payment methods:

Credit card, Paypal, Mastercard

Payments are 100% secure, we use SSL encryption.


Returns are accepted within 14 days of receipt of the item,

For hygiene matters, the return of items used is not accepted*

The costs ofreturn are at the buyer's charge*

For any defects found on the article, e.g. manufacturing defect, or any other questions, please keep us informed by email via our dedicated contact page.

For any further questions, please contact us at: info.metrixparis@gmail.com